Travel terms & conditions

1. Eligibility & booking

Travelers must be 18 or older, provide accurate information, accept these terms for their party, and carry all required travel documents. A place is confirmed only through our official website or written confirmation.

2. Deposits & payments

• Standard trip deposit: 25%
• Peak-season or promotional deposit: 50%
• Groups of 10 or more: 30%
• Bookings within 30 days: full payment
• Standard balances are due 60 days before departure; group balances are due 90 days before departure. Payments are in U.S. dollars.

3. Cancellation by the traveler

• More than 90 days before departure: deposit is retained
• 60–90 days: 50% of trip cost
• 30–59 days: 75% of trip cost
• Less than 30 days or no-show: 100% of trip cost
• Deposits are non-refundable. Eligible refunds are processed within 14 business days.

4. Cancellation or changes by GGH

We may cancel for insufficient participation, force majeure, or non-payment. When a cancellation is not the traveler's fault, we will offer a refund or equivalent rebooking, subject to non-refundable third-party costs. Itineraries and accommodations may change when conditions require it.

5. Traveler changes

Change requests must be made in writing and are subject to availability. An administrative fee of up to $75 may apply. Major changes may require cancellation and rebooking.

6. Insurance, documents & safety authority

Travel insurance covering cancellation, medical care and evacuation, baggage, and liability is strongly recommended. Travelers are responsible for passports, visas, permits, and other documents. GGH leaders have final authority on safety; failure to follow instructions may result in removal without refund.

7. Liability & force majeure

To the extent permitted by law, liability is limited to the value of the booking and excludes indirect losses, uncontrollable events, personal property loss, and the acts of independent suppliers. Force majeure includes severe weather, natural disaster, pandemic, war, civil unrest, terrorism, government restrictions, strikes, and infrastructure failures.

8. Complaints, privacy & contact

Raise concerns during the trip whenever possible, then submit any formal complaint within 28 days of return. We aim to acknowledge it within five business days and resolve it within 28 days. Personal information is handled under our Privacy Policy. Contact hello@girlsgonehikingut.com.